FAQ
Are Wiggly Buddies products safe for pets?
Yes, absolutely! The safety and well-being of your furry friends are our top priorities. Our products are crafted with high-quality ingredients and undergo rigorous quality control measures to ensure they meet the highest standards of safety and nutrition for pets of all ages and sizes.
Do you offer products for pets with dietary restrictions or sensitivities?
Yes, we understand that every pet is unique, and dietary needs can vary. That's why we offer a diverse range of products with different flavours and formulas to accommodate pets with dietary restrictions or sensitivities. Whether your pet has food allergies, sensitivities, or specific dietary requirements, you'll find something suitable in our product lineup.
Can I purchase Wiggly Buddies products online?
Yes, you can! Wiggly Buddies products are available for purchase online through Line Shopping & Lazada. Simply browse our selection of treats, toppings, and accessories, add your desired items to your cart, and proceed to checkout. We offer secure payment options and convenient shipping methods to ensure your order arrives safely and promptly. Or if you wish to personalise your order, contact us via Line Official Account, Facebook Messenger, or Instagram DM.
Where can I find Wiggly Buddies products offline?
Wiggly Buddies products are also available at select pet stores nationwide. To find the nearest store carrying our products, please visit our store locator page and enter your location. You'll be provided with a list of nearby pet stores where you can purchase our products in person.
How should I store Wiggly Buddies products?
For optimal freshness and quality, we recommend storing Wiggly Buddies products according to the instructions provided on the packaging. In general, our ice cream products should be stored in the freezer, our food topping powder in a cool, dry place, and our accessories in a clean, dry environment away from moisture and direct sunlight.
Do you offer returns or exchanges?
We want you and your pet to be completely satisfied with your Wiggly Buddies purchase. If for any reason you're not happy with your order, please contact our customer service team within 30 days of purchase to arrange a return or exchange. Please note that certain restrictions may apply.
How can I contact Wiggly Buddies for further assistance?
If you have any additional questions, comments, or concerns, our friendly customer service team is here to help! You can reach us via email at hello@wigglybuddies.com or Line Official Account. We strive to provide prompt and helpful assistance to ensure you and your pet have a pawsitive experience with Wiggly Buddies!
We hope this FAQ has addressed any questions you may have about Wiggly Buddies products and services. If you have any further inquiries, please don't hesitate to reach out to us. Thank you for choosing Wiggly Buddies—we appreciate your support and look forward to serving you and your furry friend!